Feedback, Compliments and Complaints

I would love to have your feedback about your Sunday GP experience. I will make any changes I can to improve the service following your suggestions.

Please send any feedback to


Should you have reason to complain, the following is the procedure:

  • Complaints will be acknowledged in writing within 5 working days.
  • Complaints will be fully investigated and, whenever possible, resolved to the satisfaction of the service user, or their representative.
  • The complainant will be offered a face-to-face meeting but if the complainant does not wish to attend the meeting, a written response will be given within an agreed period of time.
  • A documented trail of the complaint and decisions reached is kept confidentially an securely.
  • Should the complainant be dissatisfied with the response they should be made aware that they can contact the General Medical Council.

In the first instance please email or write to 46 Snaresbrook Drive Stanmore Middx HA7 4QW